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    Why Responsive Communication Skills Are So Important for Higher Education Leaders

    It’s a fact: Leaders who are the most successful in higher education environments possess exceptional communication skills. In my more than 20 years as an Executive Coach for higher education leaders, I’ve coached hundreds of professionals on how to improve their communication effectiveness. One of the most important steps you can take to improve your skills is to master the power of responsive... 

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    Managing Conflict in Critical Conversations: A Case Study for Higher Education Leaders

    Note: This is the 3rd and final part of a 3-part Effective Communication in Conflict for Higher Education Leaders series. As a leader in higher education, you will undoubtedly face your fair share of conflict situations and critical conversations throughout your career. Your ability to handle these emotionally charged scenarios can make or break your career, which is why I’ve devoted an in-depth,... 

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    4 Steps to Approaching Critical Conversations: A Roadmap for Higher Education Leaders

    Note: This is the 2nd part of a 3-part series on Effective Communication in Conflict for Higher Education Leaders.  If you missed the 1st part of the series on Emotional Intelligence, you can read it here. As an executive coach for higher education leaders, I’m often asked to coach executives and leadership staff on how to improve their ability to handle conflict and conduct critical conversations.... 

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    Emotional Intelligence and Conflict: Vital Lessons for Higher Education Leaders

    Emotional Intelligence and conflict management skills are among the most important competencies for higher education leaders to master. It turns out the two skillsets are also directly correlated. As a leader in higher education, you are already keenly aware that conflict is both inevitable and sometimes extremely difficult to mitigate. You also understand the importance of addressing conflicts before... 

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